Terms and Conditions

Canvass

These Terms and Conditions (“Terms”) are an agreement between you and Inaiya Vanigam Private Limited (“Canvass”, “we”, “us” or “our”) for your use of the Canvass website, the Canvass platform, and any Canvass panel you join. Canvass and 1990 Research Labs are brand names of Inaiya Vanigam Private Limited.

Canvass is a research platform. We onboard participants, send surveys, and invite people to conversations (including calls of about 60 minutes) so that we and our research clients can understand people’s lives, experiences and opinions.

Please also read our Privacy Policy, which explains how we collect and use personal data. These Terms and the Privacy Policy should be read together.

Effective date: 12 November 2026

1. Who we are

Inaiya Vanigam Private Limited is a company incorporated under the Companies Act, 2013. Canvass and 1990 Research Labs are brand names of this company.

2. What these Terms cover — and what they do not

These Terms cover your Canvass account, your use of the website and platform, and your membership of a panel you join through our website or the platform.

They do not replace the specific terms, conditions and consent form for a particular study, survey or interview. Those documents apply in addition to these Terms. If they say something different about that study (for example, the incentive, the questions, recordings, or how findings are shared), the study documents apply to that study.

3. Two kinds of agreement

Please read this section carefully.

A. Signing up to Canvass or a panel

When you create an account, or sign up for a panel on our website, you agree to these Terms and the Privacy Policy. You also agree to receive notifications and updates about that panel, for example on WhatsApp or by other contact details you give us. These messages may include invitations to take part in research, reminders, account or payment updates, and service messages.

B. Agreeing to a specific study, survey or call

Every study, panel project, survey or interview has its own terms, conditions and consent form. You will be asked to read and agree to them before you enrol in that study or start that survey. You may choose not to join a study and still remain a member of Canvass, unless that study’s form says otherwise.

Joining Canvass or a panel is not, by itself, consent to take part in any particular study.

4. Who may use Canvass

You must be 18 years or older to create an account or take part in research on Canvass, unless we have first obtained verifiable consent from your parent or lawful guardian as required by Indian law, including the Digital Personal Data Protection Act, 2023.

You must be able to enter a contract under Indian law, and you must give us accurate information about yourself.

5. Your account

You are responsible for your account and for keeping your login details confidential. Please tell us promptly if you think someone else has used your account.

You must not create an account for another person, share your account, or create multiple accounts to obtain extra incentives, unless we agree in writing.

We may suspend or close an account if we reasonably believe these Terms, a study’s terms, or the law have been broken, or if we need to protect participants, clients or the integrity of the research.

6. Notifications, including WhatsApp

By signing up for a panel on our landing page or platform, you agree to receive notifications and updates about that panel. These may be sent on WhatsApp, by SMS, by email, or by another method you have given us.

WhatsApp is a third-party service. Its own terms and privacy policy apply to your use of WhatsApp. You can ask us to stop promotional or invitation messages at any time (see our Privacy Policy). We may still send messages that are needed to run your account or to pay you.

7. Taking part in research

When you agree to a study, you agree to take part honestly and in line with that study’s instructions and consent form. You should not share confidential study material with others.

Research findings, reports and other materials we or our clients create from a study belong to us or to the client named in that study’s documents, unless those documents say otherwise. You keep your own personal opinions, but you give us and the relevant client a permission to use the answers and recordings you provide, for the research purpose described in that consent, and in accordance with our Privacy Policy.

You may withdraw from a study in the way that study’s consent form describes, or by contacting us.

8. Payments and incentives

Canvass pays participants for taking part, in the way described when you sign up or in the relevant study’s terms. We never ask you to pay us, to deposit money, or to transfer money to us.

When you create an account, we ask for your bank account number and IFSC code only so that we can pay you. We do not use these details to take money from your account.

Some studies or welcome offers may provide a shopping voucher or another stated incentive, which may be sent to you (for example, as a code on WhatsApp) as described at the time.

We will never ask you for a bank OTP, a credit or debit card number, or a card CVV. If anyone claiming to represent Canvass asks for these, do not share them and contact us immediately.

Incentives may be subject to eligibility, quality checks, tax or legal requirements, and the terms of that study. We may withhold or recover an incentive that was obtained by breaking these Terms or a study’s terms, or by providing false information.

Rewards are usually paid within 48 hours of approval. That is typical, not a guarantee. Payment can be delayed by verification checks, bank issues, or delays at a partner. If a specific study’s terms say something different about payment, those terms prevail.

Canvass does not deduct tax from rewards. Any tax that applies to you remains your responsibility.

The voucher brands and partners we use may change from time to time without notice.

9. What you must not do

You must not:

10. Personal data

We process your personal data as described in our Privacy Policy, under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

In short: we collect personal details as needed to run your account and, separately, as needed for each study you agree to join. We share data with research clients only as that study’s consent describes. Clients must not use participant data to target identifiable people or to cross-sell to them. You may withdraw consent, and you have the rights of access, correction, erasure, grievance redressal and nomination, as explained in the Privacy Policy.

11. Our responsibility

The platform and invitations to studies are provided with reasonable care. We do not promise that a particular study will be available to you, that the platform will always be uninterrupted, or that a particular incentive will be offered at all times.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or in connection with these Terms, the platform, or a particular study or survey is limited to the reward amount payable to you for that study or survey.

To the maximum extent permitted by law, we and our officers are not liable for indirect or consequential loss, including loss of profit, data, opportunity or goodwill, even if we were told that such loss might occur. We are also not liable for loss that we could not reasonably have foreseen, or for loss caused by events outside our reasonable control (including failures of WhatsApp, banks, or other third-party services).

Nothing in these Terms limits liability for death or personal injury caused by our negligence, for fraud, or for any liability that Indian law does not allow to be limited.

12. Ending this agreement

You may close your account at any time by contacting us at dharmesh@1990labs.com or through the method we provide on the platform.

We may end or suspend your access if you break these Terms or a study’s terms, if we stop offering the platform or a panel, or if the law requires it. We will give reasonable notice where it is fair and practical to do so.

After your account is closed, we will handle your personal data as described in the Privacy Policy, including deletion where required, and we will still pay any undisputed amount we already owe you, unless the law requires otherwise.

13. Changes to these Terms

We may update these Terms from time to time. The “Effective date” at the top will change when we do. If a change is material, we will give you reasonable notice. If you continue to use Canvass after the change takes effect, you will be bound by the new Terms, except where the law requires us to obtain a fresh agreement. If you do not agree, you may close your account.

14. Governing law and disputes

These Terms are governed by the laws of India.

Courts at Bangalore (Bengaluru), Karnataka will have jurisdiction over disputes, subject to any rights you have under Indian law that cannot be waived, and subject to any mandatory process that applies (including, for personal-data grievances, the process under the DPDP Act).

15. Contact

For questions about these Terms or about Canvass, contact us at dharmesh@1990labs.com or on WhatsApp at +91 93805 86748.

For privacy requests and grievances, please use the Grievance Officer details in the Privacy Policy.